Services
Need to start a new service request?
Your service request will go directly to the service team designated for your location.
Big Sandy is committed to providing an exceptional customer experience. For us this doesn't stop once the product is delivered.
Why is continued service more important to us? We don't shy away from telling you... we want to make you a customer for life. Providing service after the sale is how we set ourselves apart from other retailers and ensure that you have a great experience even after you leave our stores. Our service plans are not from a third party warranty company - we service what we sell. That means better, faster service that you can't get from our competitors. We believe taking care of you after you leave is the right thing to do and what will keep you coming back to us for all your home furnishings needs.
Delivery and Installation Picking out your products is just the start of making your house into a home. Let us help you get your merchandise in your home with one of our professional delivery services. Big Sandy Superstore offers a professional appliance and furniture delivery service. Whether you just need it dropped off at your door or need full set up or appliance installation, we've got you covered. Conveniently track your delivery during your pre-arranged time window on our website and relax as we take care of all the details. Let us complete your Superstore Experience, so you can #livesuper.
Learn More
Total Care Furniture Protection PLUS Take comfort in Total Care protection. We get it, life happens. Kids are messy, pets like to be mischievous, and sometimes accidents happen. You've invested in quality furniture, now take the risk and worry away with our Total Care Protection Plan. If you have an issue with your product, our team of fully certified, highly trained technicians from the Big Sandy Service Center will be there to help you get your furniture back to factory standards! If we can't fix it, we'll replace it. And if you don't use it, you don't lose it. If you don't have a claim during your service coverage we'll give you a credit, up to 100% of your service plan, back as a store credit. Click Learn More to get all the details on furniture protection and why you can't lose with Total Care!
Learn MoreAppliance Performance Protection PLUS Life is unpredictable and the last thing you want to worry about is your appliances. With our Performance Protection Plus you gain real peace of mind by protecting your investment. Appliance protections plans are great because you know you're covered if you ever need our services. If you never make a service claim, you'll get 100% of the price of the appliance protection plan back as an in-store credit to use toward 50% of a future furniture or mattress purchase! That's right- you lose nothing! And if your product does require service, you will have our factory-trained technicians available to help! No risk and a big reward!
Learn More
HDTV Performance Protection PLUS Watch your favorite shows and movies with a peace of mind. You may be thinking, "I don't plan on my TV breaking any time soon," but who actually plans on these things happening? If your TV stands the test of time and doesn't require in-home service during the life of your Performance Protection Plus program, you get full credit of the price of your plan. Whether you need the plan or not, it won't cost you anything! That sounds like a smart investment.
Learn MorePower Base Performance Protection PLUS Sleep is essential for a happy and healthy lifestyle. Power bases make bedtime even more luxurious and comfortable with the ability to adjust and align however you please. Sometimes power bases break down which takes the serenity out of the sleeping experience and you are left with a plain old base. Lucky for you, with our Power Base Performance Protection Plan, your power base can be covered against component failures due to normal use. This 5 year reimbursement protection plan will give you the peace of mind you need to sleep better at night.
Learn More
