Dear Big Sandy Superstore Customers,

Thank you for your business throughout the years. Over the past 67 years in business, Big Sandy Superstore has always placed a priority on the well-being of our team members and customers. We understand the growing concern regarding the outbreak of the new coronavirus (COVID-19) and that it is increasingly impacting our communities. Our heartfelt thoughts go out to all of those who have been affected by this disease.

We are actively monitoring all public sources of information and guidance, including the CDC and the World Health Organization, to ensure we are taking the necessary precautions for your well-being. I want to personally share the extra sanitation processes we are taking within our stores, home delivery, and in-home service technicians to ensure the health and safety of our team members, customers and communities.

SHOPPING OUR SUPERSTORES

We strive to provide a clean and safe store for our customers every day. With the given circumstances, we have developed additional sanitation protocols and are taking extra cleaning measures throughout the day to ensure your safety. Common areas, door handles, countertops, computers, and other surfaces are being disinfected with increased frequency throughout the day. We have also increased the restroom cleaning and disinfecting cycles. All employees are required to perform a daily temperature and sympton check before coming to work. All employees are practicing regular hand washing and social distancing.

You will notice other changes to your shopping experience that we've implemented in order to protect our customers and employees. All employees will be required to wear face coverings; we are asking our customers to do the same. Plexiglass screens have been installed to protect employees and customers during the checkout process. There are also hand sanitizing stations thorughout the store available to customers.

RECEIVING DELIVERY OF YOUR FURNITURE

For Home Deliveries and In-Home Technician Appointments, our teams are also taking extra measures as well to prevent any unintentional spread of illness. As with stores and warehouses, they will be using hand sanitizers and disinfectant wipes between each delivery or appointment and they will be regularly disinfecting their interiors and outside handles of their vehicles. Personnel will be equipped with PPE. We also ask that during an In-Home delivery or repair that our customers would be so kind as to vacant the room our team members in order to maintain social distance protocols.

OUR SUPERSTORE CUSTOMERS

Each of our teams have been coached on these extra preventative measures and management will be inspecting each facet to ensuring they comply with our new sanitation standards.

Finally, we have been steadfast in providing guidance to our associates. We are frequently reminding our associates to stay home if they are sick, wash their hands, use hand sanitizer, clean their personal work spaces, and otherwise to exercise precautionary measures.

Again, the health and welfare of our customers while shopping in our stores and receiving delivery of your furniture is our top priority. We trust that the measures outlined here will enable you to continue your Superstore experience with confidence. We welcome you to visit one of our Superstore locations. You can also shop our style, selection, and value online via our website.

Thank you for your continued loyalty to Big Sandy Superstore, as we experience these changes together.

Regards,

Robert VanHooseCEO